Responsible for developing and executing strategies to grow the OnPrem Salesforce practice, as well as PMO / OCM leadership for global media & entertainment and retail logos.Experts in Digital Media Supply Chain, Content ROI, CRM / CX, AI, and Data & Analytics, we strategize, advise, design, develop, and integrate digital solutions.

I provided oversight for a $MM, global portfolio of Salesforce projects and managed distributed teams of solution architects, technical analysts, developers, and project managers. Responsibilities included: - portfolio governance and program structure - stakeholder development - innovation and thought leadership - operational and delivery health (revenue, utilization, profitability) - business development - engagement transformation Cognizant’s Enterprise Application Services (EAS) help clients reimagine their digital CX, engage their partner ecosystems more productively, and run their operations and financial organizations more efficiently.

Cerberus Capital Management, L.P. is a private equity firm based in New York City with $50 billion under management in funds and accounts. FirstKey (a Cerberus Portfolio Company) provides real estate financing products and services. As PMO Manager, I supervised a multimillion-dollar portfolio of concurrent CRM, sales and marketing technology projects, including: An enterprise Salesforce PaaS implementation that tracks leads from a variety of inbound and outbound marketing campaigns from initial inquiry through final close/won or close/lost. The implementation also included multiple integrations with external/third-party platforms, including Emma (email marketing) and various loan origination systems, as well as SEO, SEM, PPC, and Web-to-Lead partners. Concurrent integration and implementation projects involving a variety of real estate and cloud technology platforms, including Rockport, Backshop, BlueSage, Encompass 360, Amazon Web Services (AWS), and Net Oxygen.

Baker Communications offers leading edge sales training solutions for sales makers and sales managers. I coached sales teams through weekly burst sessions “in-the-cloud” with the objective of identifying, advancing and converting qualified opportunities while driving Salesforce CRM best practices.

AWPRx, LLC is a leading pharmacy benefit management company that serves the workers' compensation industry and is contracted with 95% of all United States pharmacies. As part of the executive team, collaborated with CEO to develop business strategy, business architecture, and to leverage technology to achieve key business goals. Also responsible for Salesforce Customer Success Platform product planning and execution throughout the product lifecycle, as well as Salesforce administration, Service Cloud, CRM/SFA, Force.com, Visualforce coding. Additional accomplishments: Managed SAS 70 compliance audit (resulting in successful certification) and governed ongoing SSAE 16 compliance controls. As interim director of operations, developed call center performance dashboards and KPIs and managed customer service teams to 96% success rate as measured against those KPIs. Developed comprehensive online knowledge bank to train employees, clients and business partners on proprietary software platform. Produced employee engagement programs. Designed elegant, impactful online content solutions to support business objectives. Coached customer service managers around management essentials, leadership, and team-building strategies.